This repo contains the AI Customer Service Chatbot developed as part of our Final Year Project (CSIT321). It features real-time assistance by answering inquiries and resolving common issues.
The purpose of this project is to enhance the customer experience within the travel industry by developing a Virtual Travel Customer Service Agent that effectively addresses the diverse needs of travelers. Using the AI, NLP and LLM, the assistant is designed to provide comprehensive support, by being able to act as multiple roles of customer support (Trip Planner, Travel Agent, Customer Service, Booking Specialist) the Virtual Travel Assistant aims to create a more personalized experience for the customers rather than simple issue resolutions.
Core Features Include:
Documentations will be published here once completed & public access is allowed.
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